RepairLink Parts Search & Parts Information Page Upgrade
Searching and shopping for your truck and bus parts online just got a little easier!
In the latest release of OnCommand Parts Information powered by RepairLink E-Commerce Solution you will now find that the parts search and individual parts results pages have been upgraded. This change helps to provide more options for customers to search for parts.
With this enhancement, customers can expect to achieve cleaner results that match their searches when using the "Part #/Description" field. Customers can either select a part number search, description search, cross reference search or part category search.
1. Part Number Search - If you have a complete or partial part number, select the "Part #" radio button and enter the part number. This search is a "Contains" which will return all parts that have the number somewhere in the part number. The example below includes a search of "LF3000" with results of "LF3000" and "LF3000J." These results will no longer include cross references. There is a new part cross reference search capability explained in number 3 below.
2. Part Description Search - If you do not have a part number, only a description of a part, select the "Description" radio button and enter a description. Since multiple results will return, a list of categories that contain those parts will return. Select the category that makes the most sense for the parts you are looking for. The example below includes a search for "Fleetrite" that returns the entire catalog of Fleetrite parts. This can help a customer explore an entire brand or product line.
3. Part Cross Reference Search - If you have a part number and are looking for other options, enter it into the "Cross Reference" search. The results will only contain the cross references that are active and sellable within Navistar's Parts Information Master for the part number you entered. The example below includes a search of "FLT4400B" with a result of "WS56864B."
4. Vehicle Search - If you have a VIN/Chassis Number it can be entered along with a Cart Name to bring up our that Vehicle's Parts Catalog. No changes to this search options have been made.
5. Category Search - If you are looking to explore a category of parts, a list is now provided. Clicking on a category will bring up all the parts within it along with a breakdown of all the components included. From there you can click on a component which will bring all the parts included as well as any searchable attributes. That will allow a further breakdown of the returned parts.
6. Individual Parts Information Page - The parts page has been redesigned along with the addition of more information when it is available. If a brand, VMRS Code and/or Parts Attributes exists for a part it will now be returned. Navistar continues to add and upgrade its digital product content so check back regularly. This will help a customer confirm they have found the right part that is the best option to meet their vehicle repair or maintenance needs.
We hope you find these enhancements beneficial to your online parts order process. As always, we are here to assist you with any questions you may have. Just call 303-739-9900 or contact your individual parts representative. Visit our McCandless Truck Parts Repairlink Portal to get login to shop at your convenience.